Responsible Gaming

Play for fun

For most people online gaming is entertainment. A few lose control, so treat play as a hobby and never as a way to earn money or pay off debts. Keeping an eye on the time and money you spend each day helps.

When to act

If you spend more than you can afford, or gaming gets in the way of your normal day, set personal limits, take a break or exclude yourself, and talk to an independent support organisation.

Limits you can set

Deposits, losses and the total you wager can each be capped per day, per week or per month. Crypto payments are not counted by the deposit limit. Lowering a limit works straight away. Raising one needs a confirmation by email and only starts once the previous limit of the same type has run out, so that nobody decides in the heat of the moment.

Cooling-off

A cooling-off period starts at once and runs for one week, one month, three months or six months. During it you cannot pay in with regular money and you receive no promotions, but you can still withdraw what is left. Some crypto deposits may still go through because of how blockchain payments work. When the period ends, the account opens again by itself.

Self-exclusion

Self-exclusion can be set for 6 months, 9 months, 1 year or with no end date. The account is switched off immediately and promotions stop for the whole period. Money left in the account, including crypto that arrived late, can be paid out on request through our support team and in line with our usual limits. Self-exclusion does not remove the need for an identity check if we need one to send the money.

In the sportsbook

The loss limit and the wager limit do not yet cover sports bets, and a cooling-off period does not stop a sports bet while you have money in the account. The deposit limit, the cooling-off period and self-exclusion are available for the sportsbook too.

Asking us to block your account

You can also tell our support team by live chat or email that you want to stop playing for a while. We then block access to your account and stop sending you promotions.

Outside help

Gamblers Anonymous, GamCare and Gambling Therapy offer advice and support to anyone who is worried about their gaming.

Protecting minors

Only adults aged 18 or over can register. We can ask for proof of identity and close access for anyone under age. Because children can still find gaming sites online, we ask parents to help. Filtering software such as CyberPatrol, GamBlock, 27labs and Net Nanny can block these sites on family devices.

Our own checks

We watch for signs of problem gambling, such as very long sessions, frequent large deposits and repeated requests to raise limits. When we see them, we may close the account to protect the player.