Privacy Policy
Who looks after your data
Novatrix SRL, the Costa Rican company that owns and runs our website, is the data controller. It decides how and why your information is used. A Data Protection Officer answers questions about this policy, helps you use your rights and handles complaints about your data.
Adults only
Our services are meant for people aged 18 and over. We do not set out to collect data about anyone younger. If we learn that a minor has given us information, we deal with it as the law requires.
What we collect
We hold your full name, your username and birth date, your gender and nationality, and the number of your passport or ID card. We also keep your home address and the papers that prove it, your email address and phone number, card and bank details, proof of where your funds come from, and the history of your deposits and payouts. On the gaming side we record which games you play, when you log in and out, how you wager, which bonuses you take and which responsible gaming tools you have used. From your device we see the IP address, browser, time zone and operating system. Your marketing choices and your messages to us are stored as well.
Why we use it
We use your data to run your account, process payments, verify your identity and answer your questions, because that is part of our agreement with you. Anti-money laundering rules, identity checks and responsible gaming duties are legal obligations. Protecting players and our business against fraud and bonus abuse, and improving the website, are our legitimate interests. Marketing messages are sent on the basis of your consent or our legitimate interest.
Help from AI tools
Some customer messages are handled with the help of third-party conversational AI tools from OpenAI, Google Gemini and Anthropic. These companies process the data only for us and only see the messages they need to support our customer service and marketing work.
Who receives your data
Companies of our group can receive data for security, identity, anti-money laundering and responsible gaming reasons, and for marketing of our other products if you agree. Game studios may need your username or IP address to start a game. Payment companies receive what they need to move your money. With your consent, marketing partners send our emails, texts and calls. We also work with chat and email software, identity and fraud check tools, lawyers and consultants under data processing agreements. Police and regulators get data only when the law requires it, and we push back against vague requests. If our business is sold or merged, your data may pass to the new owner, and we tell you first.
Transfers abroad
When data leaves the European Economic Area, it is protected by standard contractual clauses of the European Commission or sent only to countries with adequate protection.
How long we keep it
Information is kept only while we need it. Anti-money laundering law obliges us to store your data for at least five years after your account is closed, so we cannot delete it earlier. Anonymous data may be kept longer to improve our services.
Your rights
Under the GDPR and the Canadian PIPEDA, you can withdraw your consent, see the data we hold, correct it or ask us to delete it, limit or object to its use, take a copy of it with you, stop marketing messages and complain to a data protection authority. We do not usually make decisions about you by automated means alone. If we do, we tell you.
Keeping it safe
We protect your information with technical, physical and organisational measures, and only staff and partners who need it can see it. Your account is opened with your own login and password, and you can switch on two-factor authentication. Keep your login details to yourself.
Updates and questions
This policy is updated when technology or the law changes, so check it from time to time. For questions, write to our Data Protection Officer or reach our support team by email or live chat.